Services Provided

As a tax agent, our work for you is performed in accordance with the Tax Agent Services Act 2009. Under this Act, the Tax Agent Services (Code of Professional Conduct) Determination 2024 requires that we make the following dissclosures to you:

1.  Matters that could significantly influence your decision to engage us (or continue to engage us) for a Tax Agent Service from 1 July 2022 onward include the following: 

·  None Applicable
2. The Tax Practitioner’s Board maintains a register of Tax Agents and BAS Agents. You can access and search this register here: https://www.tpb.gov.au/public-register
3.If you have a complaint about our Tax Agent services, you will need to contact your Accountant in the first instance with details by email. If they are unable to resolve your complaint within 3 business days, please contact Bruce Coutts – Director or Greg Redington – Director by email. Your complaint will be investigated by a Director / a staff member who is not involved in the subject matter of the dispute where possible. We will provide you with email acknowledgement of receipt of your complaint and our understanding of the circumstances. The email will inform you that we will attempt to resolve your complaint with 14 days and will outline the dispute resolution process.  If you are unhappy with the outcome that we propose to you, you can then make a complaint to the Tax Practitioners Board (TPB) using the link listed above. The TPB will send you an email to acknowledge the receipt of your complaint and review and risk assess your complaint. If you are unhappy with how the TPB has dealt with your complaint, the above link includes details about your review rights and who can further assist you.

POLICY COVER

We comply with the Australian Privacy Principles ("APPs"). This privacy policy applies to Coastside Accounting (referred to in this document as ("we," us" or" our")

INFORMATION WE COLLECT

We collect personal information including your name, address, telephone number and email. 

REASONS WE COLLECT YOUR INFORMATION

We collect personal information from you (or about you) to allow us to: send out newsletters, for complaints, and to better communicate with you; improve your experience with us; and notify you about our new products and services,important dates, discounts and promotions.

HOW WE COLLECTION YOUR INFORMATION

We collect most personal information directly from you when you consent to communications from us. We use cookies and to collect your personal and non-personally identifiable information to understand your browsing behavior.

IF YOU DON’T WANT US TO RECEIVE YOUR INFORMATION

If you choose not to provide us with your information, we may be unable to provide a product or service or deal with you.

DISCLOSURE OF YOUR INFORMATION

Your information will not be used contrary to this privacy policy unless we are required to do so by law.

WE STORE AND PROTECT YOUR INFORMATION

The Information we collected is in electronic form. Be aware that there are inherent risks associated with the transmission of personal information via the internet. We do take steps to maintain the integrity and security of any personal information we have stored, including taking reasonable steps to prevent interference and loss, misuse, unauthorized access, modification or disclosure of such personal information. If you do not wish to use the Internet to transmit personal information you can phone us. If we no longer require your information for the purposes stated above, we will take steps to securely destroy it as soon as practicable, as long as it is lawful to do so.  

ONLINE SECURITY

We understand that protection and safety of information.That’s why we provide you with a very safe and stress-free online experience.

We use the highest strength Secure Sockets Layer (SSL) encryption to transmit your personal details. This means absolute security and privacy. SSL is a sophisticated method of scrambling data as it travels from your computer to our website servers.

Consumer confidence and trust is assured.

PLEASE CONTACT US

If you have any questions about our privacy policy, we will attempt to respond to you within seven business days.  

 admin@coastsideaccounting.com.au